Lloydminster: Team Lead, Educator

Choom is looking to welcome a part-time Team Lead, Cannabis Educator to our retail team at our Lloydminster store.

If you believe the customer experience should be the #1 priority when it comes to cannabis education, we would love to hear from you! We are looking for enthusiastic team members with retail experience.

Responsibilities

Clients

  • Drive service excellence that is focused on educating clients on cannabis products which translates into sales.
  • Provide a comfortable shopping experience for all clients.
  • Participate in setting store goals with the Store Manager.
  • Support team members with escalated client situations, as required.
  • Lead by example on selling and servicing to clients.

People

  • Motivate and provide feedback to Educators on selling and servicing on the sales floor and any other store processes and procedures, including but not limited to industry and provincial legislation.
  • Adjust and communicate the sales goal for the team on a daily and/or weekly basis.
  • Re-direct and assign store duties as required based on volume (e.g. busy period or downtime).
  • Support with the onboarding and integration of new employees to the team. This includes policies, procedures and product knowledge.
  • Support and cultivate an environment of respect, empowerment, integrity and fun.

Product

  • Demonstrate knowledge of each product within the complete range of new and current products available for purchase.
  • Stay up-to-date on all store and company-wide promotions and other product features.
  • Adhere to the merchandising guidelines for the store.
  • Receive product and create POs.
  • Complete and follow up on daily checklists.
  • Support and lead the team in month-end inventory.
  • Conduct additional spot and adjustment counts, as required.
  • Support with any store and/or provincial inventory reporting and logs.

Operations

  • Ensure the proper execution of standard store operating procedures.
  • Use of the point of sale (POS) system for transactions.
  • Ensure the store is clean and organized to welcome clients in a comfortable and inviting environment.
  • Comply with all industry and provincial regulations.
  • Adhere to all policies and procedures to ensure the safety of self, team members and clients.
  • Adhere to all store cleaning and maintenance procedures.
  • Stay up-to-date on all company, provincial and legislative policies and procedures. Support the Store Manager in cascading the information to the team.
  • Support the Store Manager with additional administrative and operational duties in the store, including but limited to: spot inventory checks, completion of daily checklists, completion of store logs, bank deposits, submitting tickets to maintenance or the IT helpdesk, balance the daily batch slips, reporting, etc.
  • Support in other stores, if required and geographically feasible, including new store openings.

Facilities

  • Act as the point-of-contact to resolve any store issues in the absence of the Store Manager.

Risk

  • Support the Store Manager and other head office contacts in programs and policies to prevent risk and loss prevention at the store.

Qualifications / Requirements

  • Strong customer service skills
  • Knowledge of a POS system
  • Strong communication, time management and problem solving skills
  • Works well in a dynamic retail environment
  • Team player
  • Knowledge and a passion for cannabis is an asset

Terms of Employment

  • Must be at least 18 years old.
  • Position can be Full-Time or Part-Time, based on operational requirements of the store
  • You must sign an Employment Agreement.
  • The following are an absolute requirement to be considered for this job: Sell Safe Certificate, Criminal Record Check and passed the Qualified Cannabis Worker (QCW) with the AGLC.
  • Must be able to work a variety of shifts including evenings and weekend shifts as required.

If you have a passion for helping people in a retail setting, we would love to hear from you!

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